Refund & Return Policy

Effective Date: June 11, 2025

At Rushxtop, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we’re here to help. This Refund & Return Policy outlines the conditions and process for returns, exchanges, and refunds.

1. Return Eligibility

You may request a return or exchange within 14 days of receiving your order if:

  • The product is unused, unwashed, and in original condition

  • The item is returned with original tags, labels, and packaging

  • You have the receipt or proof of purchase

Note: Some products such as intimate apparel, customized items, or clearance sales are non-returnable unless they arrive damaged or defective.

2. Return Process

To initiate a return:

  1. Contact our support team at info@rushxtop.com with your order number and reason for return

  2. Our team will respond within 1–2 business days with return instructions

  3. Ship the item(s) to the return address provided

  4. Once received and inspected, we will notify you of your refund or exchange status

Customers are responsible for return shipping costs unless the item was defective or incorrect.

3. Refunds

Approved refunds will be:

  • Issued to the original payment method

  • Processed within 5–10 business days after we receive the returned item

  • You will receive a confirmation email once the refund is initiated

Depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.

4. Exchanges

We offer free exchanges for eligible items in the case of:

  • Wrong size

  • Wrong color

  • Defective or damaged item upon arrival

Please follow the same process as returns and specify that you’d like an exchange.

5. Damaged or Defective Items

If your item arrives damaged or faulty:

  • Take photos of the damage as soon as possible

  • Contact us within 3 days of delivery

  • We will replace the item at no extra charge or offer a full refund

6. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Intimate apparel (e.g. underwear, swimwear)

  • Final sale items or clearance products

  • Customized or personalized orders

  • Gift cards

7. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  • Check your bank account or credit card statement again

  • Contact your payment provider

  • If the issue persists, contact our support team for assistance

8. Policy Updates

Rushxtop may update this Refund & Return Policy at any time. Any changes will be posted on this page and become effective immediately.

9. Contact Us

For any questions about returns, refunds, or product issues, please reach out to:

Rushxtop
📍 Address: 3461 Lovers Ln
📧 Email: info@rushxtop.com
📞 Phone: (653) 968-0927
🕒 Support Hours: Mon–Fri 10am–6pm | Sat 8am–6pm | Sun 9am–5pm